Frequently Asked Questions
We have gathered the main questions from our customers to make
your car rental experience even simpler and more transparent.
The security deposit is an amount blocked at the beginning of the rental to cover any contractual non-compliance. If there are no issues, the amount is fully refunded.
Weekend deliveries are made by prior appointment. After confirmation, a technician will deliver the vehicle to the agreed location.
To travel outside the province, the vehicle must be authorized for interprovincial travel, subject to an additional fee.
No, there is no mileage limit.
No. The vehicle must be returned with the same fuel level as at pickup.
The refund is processed within 24 to 72 hours.
No, the deposit amount is fixed per contract.
At 12:00 on the following day, completing a 24-hour rental period.
In case of an accident, damage, or breakdown, you must immediately contact our support team. Do not move the vehicle without guidance.
The insurance is not fully comprehensive. Our contract includes:
- Mandatory Civil Liability Insurance.
- Operational damage coverage, available upon payment of a daily fee, which varies according to the vehicle category.
Yes, we provide 24/7 technical assistance to ensure quick support in case of breakdowns or emergencies.
